At Eulalia Trek, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information that you provide to us when placing an order, subscribing to our newsletter, or contacting us for customer support. This may include your name, email address, shipping address, phone number, and payment information (for cash on delivery purposes). We also collect non-personal information such as IP addresses and browsing behavior to improve our website and user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your order status, promotions, or customer service inquiries
- To improve our products, services, and website functionality
- To send you marketing communications, newsletters, or special offers (if you have opted in)
3. How We Protect Your Information
We take your privacy seriously and employ a variety of security measures to protect your personal data. Our website uses SSL encryption to ensure that your payment and personal details are safely transmitted. We do not store sensitive payment information such as credit card numbers, as our payment process is based on cash on delivery.
4. Sharing Your Information
We do not share, sell, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as shipping companies or customer support services. These third-party providers are bound by confidentiality agreements and are only authorized to use your information for specific tasks related to our services.
5. Opt-Out Instructions
If you would like to opt out of receiving marketing emails, newsletters, or other promotional materials from us, you can do so at any time by following the unsubscribe link included in our emails. Alternatively, you can contact us directly at [[email protected]] to request that your information be removed from our mailing list.
6. Cookies
We may use cookies to enhance your experience on our website. Cookies help us remember your preferences and improve the functionality of our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features on our site.
7. Your Rights
As a customer, you have the right to:
- Access the personal information we have collected about you
- Request corrections or updates to your information
- Request that your information be deleted (subject to certain legal requirements)
- Withdraw your consent to receive marketing communications at any time
To exercise any of these rights, please contact us at [[email protected]].
8. International Data Transfers
As Eulalia Trek operates worldwide, your personal information may be transferred and processed in countries outside your own. By using our website and submitting your information, you consent to this transfer.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].