At Eulalia Trek, we strive to provide a seamless shopping experience, ensuring that your outdoor gear arrives safely and promptly. We understand the excitement of receiving your order and are committed to delivering your products in the most efficient way possible. Please read our shipping policy below for detailed information on how we process and ship your orders.
1. Shipping Methods
We offer reliable shipping services to ensure your products arrive safely at your doorstep. Our shipping partners are trusted carriers that specialize in secure deliveries. All shipments are handled with care, and we track every order to ensure it reaches you in perfect condition.
2. Shipping Charges
Shipping charges are based on the delivery location, size, and weight of your order. Shipping fees will be calculated at checkout and displayed before you confirm your purchase. Please note that Eulalia Trek offers free shipping for orders above a specified amount, which will be highlighted during the checkout process.
3. Order Processing
Orders are processed as soon as possible. Please note that we process orders during business days, from Monday to Friday (excluding public holidays). Once your order has been placed, we will begin preparing it for shipment. Orders are typically processed within 1-2 business days after confirmation.
4. Cash on Delivery
At Eulalia Trek, we offer Cash on Delivery as a payment method. Once your order has been confirmed, our team will arrange for the product to be shipped to your provided delivery address. Please ensure that someone is available to accept and pay for the order upon delivery. Failure to accept the order may result in cancellation of future orders.
5. Delivery Confirmation
Once your order has been dispatched, you will receive an email notification with tracking details to help you monitor the delivery progress. This allows you to track your package and stay informed about its journey.
6. Address Accuracy
To avoid any delays or issues with delivery, please ensure that your shipping address is accurate and complete. Eulalia Trek is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
7. Returns & Damaged Items
If your product is damaged during transit or you receive an incorrect order, please contact our customer service team immediately at [[email protected]] with relevant details, including photos of the damage, and we will assist you with returning the item and sending you a replacement or processing a refund as per our Return & Refund Policy.
8. International Shipping
We currently offer worldwide shipping, so no matter where you are, you can enjoy the adventure with our outdoor gear. For international orders, shipping fees will be calculated at checkout, and you are responsible for any applicable customs or import duties that may apply in your country.
9. Contact Information
For any questions or issues regarding shipping, feel free to contact our customer support team [email protected].